Anthem Security Breach

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Anthem security breach Healthcare provider Anthem, Inc. announced on February 3, 2015, that they are investigating a major breach of their information systems. This breach may have resulted in the unauthorized access of current and former enrollee personal information, including member name, date of birth, Social Security number, member ID, address and email address. They do not believe that medical claims data was breached.   Certain Los Angeles Fire and Police Pensions (LAFPP) members are enrolled in group health plans provided by Anthem Blue Cross or plans that utilize Anthem’s provider network.

Anthem is working closely with federal law enforcement investigators as well as conducting an extensive investigation to determine which of its current and former members were included in the security breach.

Anthem has created a dedicated website (www.AnthemFacts.com) where members can access information, such as frequently asked questions and answers. They have also established a dedicated toll-free number that both current and former plan members can call if they have questions related to this incident. That number is: 1-877-263-7995.  On February 11, Anthem announced that all current and former Anthem customers (going back to 2004) will be offered free credit monitoring and identity protection services for two years. Anthem customers will be able to sign up for these services starting on Friday, February 13.  Instructions for signing up will be posted on the website www.AnthemFacts.com.

You may also call 1-877-263-7995 to sign up. LAFPP strongly encourages you to sign up for them.   Anthem will send offers of credit monitoring and identity protection services by mail only. They will NOT contact you regarding the cyber attack via e-mail or phone. Anthem has further advised its current and former members to be on alert for scam email campaigns or telephone calls designed to appear as if they are from Anthem and soliciting personal information. Anthem has stated that they are not issuing emails or calling members regarding the cyber-attack, nor are they asking for personal information (e.g. credit card numbers, social security numbers, etc.) via email or phone. In addition, if you receive a scam email in this regard, it is important that you do not click on links or attachments, provide information, or reply to the email.

Further information is available on the Los Angeles Firemen’s Relief Association (www.lafra.org) and Los Angeles Police Relief Association (www.lapra.org) websites.